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The Betty & Gordon Moore Library can now offer an expanded range of online support services and new ways you can access our collections to help you learn, teach and research.

The Betty & Gordon Moore Library

 

What is Click & Collect?

Click & Collect enables current library members to request books to be retrieved from the Moore Library’s collections.

Your requests will be waiting at the Collection Point in the entrance lobby to the library.

We hope this service will allow you to access the books you need as quickly and safely as possible.

Who is eligible to use Click & Collect?

The service is available to all current staff and students who have a patron account on Alma, the library management system. If there is an issue with your account, library staff will contact you to advise.

How does the service work?

  • Start by searching iDiscover for the item you need, perhaps limiting by library, to ensure you’re focusing on books held in the Moore Library. There’s help on using iDiscover here.
  • Once you’ve identified the book you want, use this form to submit your request. The form lets you request up to 5 books at a time.
  • Library staff will contact you by email to confirm when your books are ready to collect, or if there is a problem with your request.

How are you ensuring my safety and the safety of library staff?

The safety of library users and library staff is paramount, and at the heart of all of our recovery planning.

  • We are minimising handling of books and all other materials.
  • We hope this service will allow you to enter and leave the library quickly.
  • Your books will be waiting in a bag so that if you wish to wait 24hrs before using them, as a quarantine measure, you’re able to do so.
  • Please wait at a 2m distance from any other library members collecting books at the same time – only one reader is permitted in the collection area at any one time.
  • A washing station is available, just inside the library lobby area, please sanitise your hands on arrival to collect your books. 
  • Please wear a face covering when you enter the building.
  • We request that you do not use anti-bacterial wipes on any library books as this may cause damage, but encourage you to wash your hands regularly since library books are a shared resource.

How soon can I collect my books after submitting my request?

To assist with staffing this service collection times will be between 11.30am – 2.30pm Monday-Friday (from 19th October onwards) . You must have had a confirmation email from the Library that the items you have ordered are ready for collection in order to book a collection appointment – a link to the booking calendar will be included in the email you receive from the Library.

Please bring your University card or other ID with your name and photo on. If you are asking someone to collect your books on your behalf, please ask them to bring your order confirmation email – either printed out or as an email.

Books will be available to collect for 5 working days, after which they will be put back into circulation for others to borrow.

Can I collect books on behalf of someone else?

Yes. The form allows you to name someone who will be collecting the books.

Can I return books at the same time?

Please note – you can only borrow 5 books at any one time, so Yes! you can return books at the same time as collecting. If you have already reached your borrowing limit staff will notify you in advance of your visit that books will need to be returned before new books can be issued. We will then do this during the visit so don’t return books to the drop box when you arrive but bring them in with you and we will do the whole process while you wait.

Can I borrow books from other libraries?

University Library is running a Click & Collect service, and some other faculty and departmental libraries will be too, as they open up their services. You will need to be registered as a member of any other library that you wish to borrow books from, and go to that library to access the books.

Check the individual library webpages for details.

Can I request that books from other libraries are delivered to the Moore Library?

Unfortunately, this service is not currently available.

If you have any further questions about Click & Collect from the Moore Library, please contact us.

 

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