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The Betty & Gordon Moore Library


Feedback Form

We're always keen to hear your thoughts and findings on what you like and dislike about the spaces in our library.

If you would like to do so, please feel free to use our feedback whiteboard on the ground floor in the library.

Alternatively, you can leave some feedback (anonymously or otherwise) using this online feedback form.


Feedback Whiteboard Archive

Easter Term

Board 1 | Board 2 | Board 3 | Board 4 | Board 5 | Board 6 | Board 7 | Board 8

Michaelmas Term

Board 9 | Board 10 | Board 11 | Board 12

Lent Term

Board 13 | Board 14 | Board 15 | Board 16

Easter Term

Board 17 | Board 18 | Board 19 | Board 20 | Board 21

Michaelmas Term

Board 22 | Board 23 | Board 24

[IMAGE = Whiteboard]


Selected Comments

Comment: Increase the timer delays on lights on 1st and 2nd floors. Feedback: All light timers that are over work areas will now stay on for an hour after initial activation - the lights will re-activate if you move around. We have to balance the need to provide appropriate lighting with our Green commitments (read here) to reducing the general use of energy and trying to limit the levels of light pollution. The latter being an issue for the local residents given the 24-hour nature of the site and this building in particular.
Comment: Could there be a collaborative/non-silent space where it feels OK to talk a little bit but where you can still work? I find the silence a little intimidating. Feedback: On the Ground Floor, we have created a Break Space with desks to work on nearby. With a constant babble coming from the Service Desk (during opening hours), this space is free from noise restrictions. Also, our new sound-proofed partition on Lower Ground will allow us to create a less intensive, collaborative space on that floor.
Comment: Can we have some desks to study standing up? Sitting down for too long is bad for circulation. Feedback: We have now purchased some adjustable sit-stand desks that will allow you to work while standing. Further feedback is appreciated!
Comment: Study pods  - Fave place to work in Cambridge! Feedback: What a lovely compliment. Thankyou.
Comment: Cylindrical over cone cups in the basement area. Feedback: As a general library policy we discourage the use of any form of open drinking cup. This is done to prevent accidental spillage onto books, furnishings and equipment (ours and yours!). Users are encouraged to fill bottles (those that have lids) or use the cone cups attached to the dispensers.
Comment: Kettle, please. Feedback: At the time of writing, the use of kettles, by readers, in the library is strictly prohibited. The risk of injury or damage is too high. Any kettles brought in by readers will be removed by library staff and returned to the reader when they exit the building. For those requiring a hot beverage, a machine has been installed on Lower Ground.
Comment: Can people stop eating crunchy food and taking phonecalls when staff not here? It's distracting and worse after staff go home. Feedback: Happily, our new unrestricted Break Space on the Ground Floor should help minimilise this as an issue and we do promote it in staffed hours. Out of hours, we do hope that users know to use it if they need to use phones / talk loudly / eat, thereby respecting each other and keeping the peace.
Comment: Food machine isn't paying out and has no healthy options Feedback: Cambridge Vending have now agreed to offer healthier snacks. If you or any other user has trouble obtaining a product from either vending machine, please see a member of staff. We will then contact the company and request a cash refund.
Comment: This place is a treasure. Why did it take me so long to find it! Feedback: Throughout the year, we will be advertising our fab facilities and services through our new social media channels and various other methods of advertising. Plans are afoot! Keep your eyes peeled. Oh, and thank you for the comment.
Comment: Water runs out at weekends. Feedback: There are now water dispenser units on every floor. We will endeavour to ensure that each unit's bottle is replaced as soon as we are aware this is needed. That said, it is unavoidable, that occasionally all 4 units may run out at times when staff are unavailable to replace the bottle. Please note: These machines are not the property of the library they are rented from CoolerAid and as such we have a responsibility to ensure that the process of replacing the bottles is conducted properly so as not to damage the unit.

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